Terms & Conditions – Hair Firm Last Updated: April 27, 2026
Welcome to Hair Firm. These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing our website or purchasing our products, you agree to be bound by these Terms. If you do not agree, please do not use this website.
1. General Information
Hair Firm is engaged in the sale and promotion of cosmetic and hair care products, including hair growth serums and related wellness products within India.
All products sold by Hair Firm are intended for external use only unless otherwise specified.
2. Eligibility
By using this website, you confirm that:
You are at least 18 years of age or using the website under parental/legal guardian supervision.
You are legally capable of entering into a binding contract under applicable Indian laws.
3. Product Disclaimer
Hair Firm products are cosmetic products and are not medicines unless specifically stated.
Results may vary from person to person depending on scalp condition, genetics, lifestyle, and consistency of use.
Hair Firm does not guarantee identical results for all users.
Product images shown on the website are for representation purposes only.
4. Medical Advice Disclaimer
Customers are strongly advised to consult a qualified doctor / dermatologist / trichologist before using any hair serum or treatment product.
If you have allergies, scalp infections, medical conditions, or are pregnant/nursing, consult your healthcare professional before use.
Discontinue use immediately if irritation, redness, itching, burning, or discomfort occurs.
5. Orders & Payments
All orders are subject to availability and confirmation.
Hair Firm reserves the right to cancel or refuse any order at its sole discretion.
Prices are displayed in INR and are subject to change without prior notice.
Full payment must be received before dispatch unless Cash on Delivery is available.
6. Shipping & Delivery
Delivery timelines are estimated and may vary depending on location, courier availability, weather, strikes, or unforeseen circumstances.
Hair Firm shall not be liable for delays caused by third-party logistics partners.
7. No Refund / No Return Policy
Due to the hygienic and personal care nature of our products, all sales are final.
No refunds, returns, or exchanges shall be accepted once the order is placed and dispatched.
Opened, used, damaged, or tampered products are not eligible for return under any circumstances.
Replacement may be considered only if a wrong or physically damaged product is delivered and reported within 24 hours of delivery with unboxing video proof.
8. Limitation of Liability
To the maximum extent permitted under applicable law:
Hair Firm shall not be liable for indirect, incidental, special, or consequential damages arising from product use or misuse.
Liability, if any, shall be limited to the amount paid for the purchased product.
9. Intellectual Property
All content on this website including text, logos, images, product names, graphics, and branding belongs to Hair Firm and is protected under applicable intellectual property laws. Unauthorized use is prohibited.
10. User Conduct
Users shall not:
Use the website for unlawful purposes.
Attempt unauthorized access to systems.
Copy or misuse website content.
Submit false or misleading information.
11. Privacy
Use of the website is also governed by our Privacy Policy regarding collection, storage, and use of customer data.
12. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of your business registered city in India.
13. Modification of Terms
Hair Firm reserves the right to update, amend, or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of revised Terms.
14. Contact Information
For support, complaints, or legal queries, please contact:
Hair Firm Customer SupportEmail: support@hairfarm.inPhone: +91 7449777707
Important Notice:
Hair growth is a gradual biological process. Hair Firm products are intended to support hair care routines and should not be considered a guaranteed cure for baldness, alopecia, or medical hair loss conditions.