Privacy Policy

At Hair Firm, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Full name

Mobile number

Email address

Billing and shipping address

PIN code

Payment details (processed securely through payment gateways)

Technical Information

IP address

Browser type

Device information

Operating system

Website usage data

Cookies and tracking information

Order Information

Products purchased

Order history

Delivery preferences

Customer support communications

2. How We Use Your Information

We use your information for lawful business purposes, including:

Processing and delivering orders

Customer support and complaint resolution

Sending order confirmations and updates

Improving website functionality and user experience

Marketing promotions, offers, and newsletters (where permitted)

Fraud prevention and security monitoring

Compliance with legal obligations under applicable Indian laws

3. Payment Security

We do not directly store sensitive card or banking credentials. Payments are processed through authorized third-party payment gateway providers using secure encryption technologies.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Remember user preferences

Analyze traffic and performance

Improve browsing experience

Deliver relevant advertisements

You may disable cookies through your browser settings, though some features may not function properly.

5. Sharing of Information

We may share your information only when necessary with:

Courier and logistics partners for deliveries

Payment gateway providers

IT and website service providers

Legal, regulatory, or governmental authorities when required by law

Professional advisors for compliance or dispute resolution

We do not sell your personal data to third parties.

6. Data Retention

We retain your information only for as long as necessary for:

Fulfilling orders

Accounting and tax compliance

Legal obligations

Resolving disputes

Internal business records

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission or storage system is completely secure.

8. Your Rights

Subject to applicable law, you may request to:

Access your personal data

Correct inaccurate information

Update your details

Withdraw marketing consent

Request deletion where legally permissible

To make such requests, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Children’s Privacy.

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from minors without lawful consent.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Revised versions become effective upon posting on the website.

12. Governing Law

This Privacy Policy shall be governed by the laws of India, and disputes shall be subject to the jurisdiction of competent courts in your business registered city.

13. Contact Us

Hair Firm Customer Support

Email: hairfirm180@gmail.com

Phone: +91 7449777707